Shipping, Returns and Exchanges
A confirmation email will be sent once your order is received. We will then begin producing your robe. Please allow 4 business days for production.
Free Express Post shipping Australia wide. Allow 1-2 business days. To arrive before Christmas, orders must be placed by Friday 13 December. Any orders after this date cannot be guaranteed to arrive before Christmas.
Free international shipping. For overseas customers, we offer free shipping via EMS services which takes around 5 business day for shipping.
Under Australian consumer law, we do not accept returns or offer refunds for change of mind. We understand sizing and colour choice can be difficult, therefore we offer a once off exchange for size or colour within 30 days of purchase date. To be eligible, the product must be in original condition with swing tag attached. You will be responsible for shipping costs back to us.
We do not accept cancellations of orders or exchanges for robes with swing tag cut or any signs of wear (water stains, makeup stains etc).
We do offer a full refund if your product is faulty.
For any queries, please contact our office to determine whether you’re eligible for an exchange or refund. We will send you a form which must be filled out and sent back with the original product. We do not accept returns/exchanges sent to us without prior contact to our office.